2-12 years
Children 1
Children 2
Children 3
Children 4
0-23 months
2-12 years
Children 1
Children 2
Children 3
Children 4
0-23 months
2-12 years
Children 1
Children 2
Children 3
Children 4
0-23 months
2-12 years
Children 1
Children 2
Children 3
Children 4
0-23 months
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Questions & answers detailed by RH Hotels

How can I make a reservation with RH Silene Hotel?

How can I make a booking at the Hotel RH Silene?

You can book your holidays at any of our hotels directly through our website hotelesrh.com, by calling our reservations center on +34 965853939 or by contacting each of our hotels directly (you can find the phone number of each hotel on our website).

Published the 01/04/2022 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

What time can I have my room? Do I have to notify the hotel if I arrive later than 4:00 p.m?

What time can I have my room? Do I need to advise the hotel if I arrive after 16:00h?

In order to access your room at the Hotel, the check-in time established by law is until 4:00 p.m. If an arrival is expected after 6:00 p.m., it is necessary to contact the hotel directly (the telephone number can be found in the reservation).

 
Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Is smoking allowed in the hotel?

What time can I have my room? Do I need to advise the hotel if I arrive after 16:00h?

Smoking is strictly prohibited throughout the hotel premises, including guest rooms, main areas, restaurants, and outdoor spaces. Smoking is also prohibited on room balconies or terraces, as smoke may go in neighbouring rooms and disrupt other guests' experiences.

In order to ensure the comfort and safety of all our guests, we have implemented a no-smoking policy throughout the hotel. This includes cigarettes, cigars, pipes, electronic cigarettes, and any other tobacco-related devices. There are no designated smoking areas within the hotel.

For guests who wish to smoke, we kindly ask that they exit the hotel premises and smoke outside, while adhering to local laws and keeping the environment clean and safe for everyone.

 
Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Can I use the SPAat the RH Silene Hotel & SPA?

Can I use the SPA at RH Silene Hotel?

At the RH Silene Hotel you can enjoy our facilities for your comfort and relaxation:

- Gym: Fully equipped for both muscular and cardiovascular exercise, with a variety of machines to do any physical activity. The facilities have TV, air conditioning and wardrobe.

- Sauna: Take advantage of our sauna to relax and forget about daily stress.

- Spa: 1 hour circuit. Price for clients €10, for externals €18


Published the 01/04/2022 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

What are the dining hours in our hotel?

What are the opening times of the dining room in our hotel?

Our dining room opening times are:

 

Breakfast: 07:30hrs a 10:00hrs (Monday to Friday) 08:00hrs a 10:30hrs (Saturday and Sunday) 

Lunch: 13:30hrs to 15:30hrs

Dinner: 20:00hrs to 22.00hrs

 

* These times are subject to change. We recommend to confirm them at Reception.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Are drinks included in my reservation?

Are drinks included in my booking?

Drinks in the restaurant are not included when on Half Board or Full Board options. Only house wine and water will be included in reservations with the over 60's rate (in the hotels where said rate is valid).

However, with the All Inclusive option, the drinks indicated in the general conditions of the same will be included (in hotels where this option is available).

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Shower or bath? Can I choose?

Bath or shower? Can I choose?

The Hotel del RH Silene Hotel & SPA has a large number of rooms with  shower and others with bath. You can request it when making the reservation or discuss it directly at reception, but in no case can it be 100% guaranteed.


Of course, on behalf of del RH Silene Hotel & SPA we will do everything possible to satisfy your request.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Can I practice golf while I am staying at the hotel?

Can I practice whist staying in the hotel?

Right in front of the main door of the hotel, offering hotel guests advantages and special prices in one of the most complete golf clubs of the Valencia province.

The Costa de Azahar Golf Club has a nine-hole course surrounded by pine trees, with a total par of 70, and is one of the oldest courses along the Mediterranean.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

What do I have to do if I want to hire the hotel's parking service?

How can I book parking in some of our hotels?

You can book the parking service in our hotels during the reservation process of the hotelesrh.com website. To do this you must indicate the number plate of your car.

The parking cancellation policy is free up to 24 hours before your arrival, after this period €20 will be charged as a cancellation fee.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Can I cancel my reservation free of charge?

Can I cancel my booking free of charge?

All guests that book through our website will have FREE CANCELLATION up to 72 hours before 12pm on the day of arrival.

Published the 11/03/2022 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Free medical assistance insurance with your reservation

Free medical insurance with your booking
The medical insurance includes, among other coverage, repatriation or transportation in the event of illness, travel expenses, reimbursement of holidays not taken, among others. For more information ,please click here.
Published the 14/01/2014 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Register in RH and you can benefit from all our advantages!!!

Register in RH and you can benefit from all our advantages!!!

Register on the RH website and benefit from all our advantages!!!

Access the customer area of our website and register as a new user. You will be able to benefit from all our advantages from now on!!!

  • Get an additional 4% discount.
  • Gift Vaucher (when available).
  • Free insurance.
  • Free transfer (available for Benidorm and Calpe)
  • Free Cancelation until 72 hrs before your arrival.


** Remember that half board and full board do not include drinks.

Published the 11/03/2022 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Check in online and group reservations

Check in online & Group bookings

You can now manage your check in into the hotel from home. Access your personal area on our website and check in online. Jump the queues !!!

For individual bookings we don't accept groups of more than 4 rooms, stag or hen parties, celebrations or aniversaries. Individual bookings that make a group will not be accepted.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Best Price Guaranteed!!!

INFORMATIONAL MESSAGE

NO DATA HAS BEEN FOUND THAT COINCIDES WITH THE INDICATED SEARCH

At RH HOTELS, S.L. we have the widest range of products. Don't hesitate to contact us if you can't find what you're looking for by clicking here.

What time is check-in and check-out at RH hotels?

What time is check-in and check-out at RH hotels?

You will be able to enjoy your room from 16:00pm on the first day of your booking. Nevertheless, at RH Hotels we do our best for the room to be ready before 14.00h. With regards to check-out, this should be done before 12pm on the day of departure.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Do I have to add children or babies in the reservation?

Do I have to add children or babies in the reservation?

Do I need to add children or babies to the booking?

Yes, it is necessary to add all the guests. By guest we understand all physical person that will be staying at the chosen hotel, be it adult, child or infant.

The hotel needs to have a prevision of the guests and ages of the occupants, as some room types won't fit an extra bed or cot.

When making a booking we consider children up to the age of 12 years included, after this, they are considered adults.


Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

What do I do if I do not receive the hotel reservation confirmation e-mail?

What do I do if I don't recieve the confirmation e-mail from the hotel?

It could be that the e-mail sent by RH Hotels was has gone in your spam or spam folder.

In any case, if your reservation has been confirmed on screen and we have given you a reference number, you can access the details of your reservation and the voucher through My Reservations on our website hotelesrh.com after accessing with the log in.

You can also contact us by phone +34 965853939 to confirm your reservation details.


Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

Can I stay in a hotel with my pet?

Can I stay in your hotel with my pet?

We are sorry, however, it is not possible to stay with a pet in our hotels, except in the Studios RH Vinaròs Playa. We will provide a pet kit consisting of a cage with a mat, food bowl, water bowl, welcome treats and a map of how to get to Playa Can in Vinaròs, Aiguaoliva.

The price for hosting your pet is €15 kit/day. (Please check with the hotel in the case of having a pet that exceeds 15 kilos).

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

How many maximum rooms can I reserve?

INFORMATIONAL MESSAGE

NO DATA HAS BEEN FOUND THAT COINCIDES WITH THE INDICATED SEARCH

At RH HOTELS, S.L. we have the widest range of products. Don't hesitate to contact us if you can't find what you're looking for by clicking here.

If I am under 18 years old, can I make a reservation?

If I'm under18 years old, can I make a reservation?

No, we are sorry, the minimum age required to make a reservation is 18 years old.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com

How can I use my promotional code?

How can I use my promotional code?

If you want to use a promo code, select "Do you have a promo code?" at the top of the search box on the main page and enter your code in the field provided for it.

Published the 01/05/2020 Has the answer been useful? If the answer is no, please send an e-mail to faqs@hotelesrh.com
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